Christmas Cancelled for 100s of Sainsbury's and Fortnum & Mason Shoppers

By Gary Cutlack on at

Some customers relying on online delivery services for their Christmas shopping now find themselves relying on their reserves of beans and cornflakes to get through the festive period, thanks to IT failures at posh shop F&M and supermarket chain Sainsbury's.

Fortnum & Mason has stopped taking online shopper requests completely after failing to deliver a large number of orders, blaming a 300 per cent year-on-year increase in online transaction numbers and technical complications arising from a 2011 IT upgrade for the problems.

Sainsbury's, meanwhile, has been hit by claims that online delivery bookings have simply disappeared from its system, with shoppers who placed orders subsequently unable to find any record of them in the system.

Sainsbury's says it believes under 100 online shopping carts were nuked, while Fortnum has employed more warehouse staff to help ship out its backlog of posh hampers in an attempt to save Christmas. [The Register]