Virgin Email Cock-Up Irks Users In Free Broadband Speed-Up

By Sam Gibbs on at

Virgin Media really was trying to do the right thing when it announced it’d be doubling broadband speeds for existing customers, for nothing. Problem is it promised 30Mbiters a bump to a whopping 120Mbps by accident.

Virgin emailed existing customers to spread the great news that they’d all be going faster for free. Unfortunately someone cocked up, meaning that the executive director of customer care, or more likely one of his lackeys, sent out an email to lowly 30Mbps broadband users that was aimed at customers already on the top-tier 100Mbps package. That email falsely told them that they’d be getting the blisteringly quick 120Mbps and for nothing.

Of course, Virgin’s not being that generous and issued an apology on its forum for the email balls-up.

Never mind, eh? You’re still getting double your advertised speed for nothing, even if it isn’t blazing along at 120Mbps. [Cnet UK]

Image credit: Email from Shutterstock