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The seemingly quite unpopular TalkTalk is still seeing its subscriber numbers slide, with 50,000 users leaving the broadband provider in the last quarter of 2011. That takes ship-jumpers up to 170,000 since November of 2010.
There is some good news for TalkTalk in its latest financial data, though. The demand for ever-faster broadband has led to an increased spend from its existing users, who are now paying an average of £25.30 per month for more “premium” internet and TV bundles — up from £24.70 the previous year.
The ISP also said the arrival of the YouView on-demand service is still on track for early this year, and it’s getting on top of customer complaints, stating: “We have continued to improve our customers’ experience with further falls in customer service call volumes and an increase in the rate of online self-service. As a result, churn has stabilised and we remain confident of a return to positive total net adds in the first half of 2012.” [TalkTalk via The Guardian]
“We have continued to improve our customers’ experience” what a load of old spin. This statement is worthless as improvements could be made which are so small they are irrelavant. The customer surveys here show either things are very static or that they are improving at a snails pace: http://www.thinkbroadband.com/isp/compare.html?isp_22=1&commit=Compare
Customers are not interested in what TalkTalk say they are doing, they want to see better end results that they can visibly notice. At the moment, that just ain’t happening.
Talk Talk are a great band from the 80′s and 90′s.
Talk Talk are not a reliable ISP.
we have talk talk and are peed off with them, out internet cuts off litterally about 10 times through the day/night
and while each cut off lasts only 1-3 mins it just isnt acceptable
Still need to get around to leaving them. I hate Talk Talk so very, very much.