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TalkTalk’s the latest ISP to get itself in trouble with the Advertising Standards watchdog, after its own speedchecker was found to be exaggerating the download rates users could expect to see if they signed up for a connection.
One TalkTalk customer complained to the ASA after the ISP’s online speedchecker told him to expect a connection speed of 3.8Mbps, whereas TalkTalk itself had informed the chap that 2.1Mbps was the actual maximum the line would be able to offer.
TalkTalk defended itself by pointing out some accompanying small print in a pop-up window that explained connection speeds would actually be within a much wider possible range, but that wasn’t enough for the Advertising Standards body, which upheld the complaint and told the ISP to make sure it’s claims are better explained in future. [ASA via ZDNet]
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Thanks for the article.
Just so you know, ‘it’s’ in the last line should just be ‘its’.
Talk Talk is just generally a crappy company. I signed onto Talk Talk at the start of this academic year because they promised to get our internet connection set up within the week compared to the other companies which wnated to wait till the end of the month before connecting us. However after being told we were all connected nothing worked, we had no phone or internet because they’d hooked up the wires wrong. I phoned up to ask if they could sort it but they kept denying there was an issue on their end and so it must have been something I’d done (this was crap cause our phone number was calling someone elses house, but apparently this was my fault?)
Long story short, it in the end took 2 months before we recieved internet and phone and for those two months we had to pay for someone else to recieve the services we should have been recieving. And worst of all, we were refused a refund.
Next year I’m going to shift to a decent ISP. (any ideas which are good?)