I never thought I’d ever hear myself utter such words post-1995. But after Monday’s reveal of the Surface tablet—complete with an ultra-thin, pressure-sensitive keyboard cover and the most discrete integrated kickstand ever—and yesterday’s Windows Phone 8 announcement—which is based on the same underpinnings as the Windows RT part of Windows 8—I’m a believer that Microsoft is the most innovative consumer tech company right now.
No, seriously.
And it isn’t just this week’s announcements that did it. This has been building all year. There’s Windows 8, Xbox Live, Skydrive, Kinect, SmartGlass; even Hotmail stepped up its game. The Surface, and now Windows Phone 8, merely feel like the culmination—or maybe the fulfillment—of what Microsoft has been poking and prodding at for the past six years when it first introduced the Xbox 360.
Microsoft is a company reborn. It’s not just significant because of past achievements. Microsoft is exciting again because of what it’s doing right now.
When I first laid hands on Windows 8 and slid my fingers across the Metro interface in February, it all felt too good to be true. Smooth, fast, intuitive. I liked Windows 7 and its new features just fine, but it was just another rung on the same tired old ladder. Windows 8? Totally new.
Microsoft used to be content with functioning as the backbone of corporate America in the ’90s, bringing us such wonderful abominations as Internet Explorer 6, Outlook, Windows Mobile, and, of course, Windows Vista (which was more annoying than terrible). Sure, those products had every feature under the sun, but each required a PhD to use fully.
But somewhere between the launch of the Xbox 360 and the release of Vista, Microsoft started to approach design—industrial, UI and UX—with genuine interest, instead of treating it as an obligation. The first real evidence of this shift presented itself—believe it or not—in the form of the Zune. It was better than the iPod classic. Much better. Sadly it was stuck fighting a battle that nobody at time could have won, in a product category that was already well on its way to irrelevance. But its swan song, the Zune HD, offered a glimpse of hope that Microsoft could deliver a mobile experience to rival that of Apple. And with Windows Phone 7, it did just that.
These products led to the biggest evolution inside Microsoft: creating a unified, consistent design—and now, programming—language across all their consumer-facing products. You notice this right away with Windows Phone, Windows 8, and most recently, Xbox, each a gorgeous panoply of animated live tiles thick with information. But that DNA is also present in other products, even boring ones like Office. The beautiful tiled homescreens, the seamless, yet multi-paned, app interfaces. The little things, like transitional animations. It all adds up to something inviting. No scratch that, it’s damn near seductive.
Looks aside, there’s the feeling that this change is coming from a new core philosophy and not just blind trend-chasing by a pack of suits. Microsoft is embracing ideas as much as statistics. In the past, the company stuck to empirical data for its decision making. It was stubborn so as not to alienate its primary user base, and its attempts to implement new concepts resulted in ghastly creations better suited for a Mary Shelly novel.
Today, however, there’s a certain nimbleness to the company. Sure, it still believes in the power of user research, but it has stopped trying to cram as many features and functions as it possibly can into every screen and menu. It has started evaluating what information is actually important, and how to make accessing that info as easy as possible. It is willing to revamp and redesign if something isn’t working. The tough decision to rework the underlying code of Windows Phone—making all existing phones unable to be updated—is a shining example of the new Microsoft. Redmond’s willing to implement unpopular, slightly disruptive features for a better long-term future.
Even more crucially, Microsoft has been improving on existing ideas, rather than just making competent facsimiles. SmartGlass is AirPlay without the fiercely guarded ecosystem. Windows Phone 8′s Wallet looks like the precocious lovechild of Google Wallet and Apple’s Passbook. The keyboard cover on Surface may have finally cracked the tablet input puzzle.
Is it possible that Microsoft hits a wall and falls just short of excellence? Absolutely. Windows Phone is still in dire need of apps, and we’re still only playing with an incomplete version of Windows 8. The Metro UI will serve as the foundation of Windows in the future, but for now it’s mostly just a top layer on Windows 8′s more conventional underpinnings. Surface might be the most exciting new hardware of the year, but there’s no way around the fact that it’s two years behind the iPad. And the prominent spec schism between its two models shows that Microsoft still can’t resist the allure of trying to appease every customer it possibly can. And let us not forget the Kin.
But for the first time in a long time, I at least have faith that Microsoft can get it right. That’s more than I can say for most companies.













Microsoft have in the past brought out products that are functional but have lacked the final touch to make them take off.
With Windows Mobile, as the article said, you could do almost anything with it, but user friendliness and optimisation wasn’t apparent.
Zune lacked the marketing push.
Vista had the annoying User Account Control that kept popping up when you tried to change anything unless you turned it off completely.
Nice article, and I hope you’re right. But right now all Microsoft has is some great ideas and promises. I really hope that they deliver what they are promising.
Who would of thought that Steve Ballmer could of turned Microsoft around, I think we all thought he’d lead them to ruin. I do love Ballmer, but this is what I think of when I hear anything from him.
http://www.youtube.com/watch?v=pBBGO6CiSTE&feature=colike
Microsoft still doesn’t seem to have grasped why Apple has done so well – the simplicity of their product offering combined with telling consumers what their products (supposedly) allow them to do.
Nope, Apple do well because they spend more money on Marketing than they do on R&D
Oh my, seems the KoolAid is extra strong over at Giz US. While i admit, theyve just realeased a bunch of new stuff. Which, on the surface, seems cool. But, hardly what anyone would call innovational or ‘game changing’.
So, no. Just, no.
Or indeed Yes, just Yes.
Innovation = the introduction of new or different things or methods.
I fail to see how any of their products fails to tick that box. And if they aren’t considered innovative, can we please also take Apple and Google off that list too.
No.
surface aka pixel sense?
kinect?
xbox 360?
that glass thing that translates and shows pics across continents
maybe you should google next at microsoft… and see just how innovative they really are.
No..
They’ve just changed everything.
No…
Yes,
50 No’s and a yes, means yes.
Allow me to justify these No’s.
@Udimon:Innovation in its basic definition is, “To create or introduce new things.” But innovation has come to mean so much more than that. Innovation itself is the creation of better more effective things. New, doesn’t always mean innovative. I give you this, they’ve recently launched many ‘new’ things. But nothing innovative.
@Danieboi:
surface aka pixel sense? I give you this, however, theyve been sitting on this technology since the start of 2006 when they molested Jeff Han and his multi-touch ideas from TED. I have no problems with that, thats why tech giants do. I only have a problem with the fact its taken them 6 years to do anything with it. Its back to the whole ‘stuck back in 95′ debate.
kinect? Yes, no arguments.
xbox 360? Their ONLY really succesful product, while coasting on the corporate O/S cashcow.
All that said, and its been said before. It’s a bit too early to be blowing praises for them. At least for the overly hyperbolous headline. Dont get me wrong. I have nothing against their products. I own many, and in fact, microsoft is essentially my provider as far as work/income goes. All im saying, is, they’re riding the Metro thing hard. It will either be a real success…or not. I personally hate metro on my lumia, but thats because it feels like just a skin. And metro on the O/S platform…well, great for tablets, but if you disable the metroui, its not alot different from windows 2008, 2003, nt,xp,95. Not very different at all.
While I agree with the sentiments…this paragraph stuck out like a sore thumb:
“Microsoft used to be content with functioning as the backbone of corporate America in the ’90s, bringing us such wonderful abominations as Internet Explorer 6, Outlook, Windows Mobile, and, of course, Windows Vista (which was more annoying than terrible). Sure, those products had every feature under the sun, but each required a PhD to use fully.”
Firstly, well over half of Microsoft’s revenue comes from outside the US. I hate having to localise for America when I don’t get the same acknowledgement. Secondly, the 90s is mentioned and then the following examples inexplicably given:
Internet Explorer 6 (the most widely-used browser of all-time and released in 2001 (ie. NOT THE 90s), it could only be considered an abomination in its later life once it became something of a security liability)
Windows Vista (released 2006 (ie. NOT THE 90s)
Outlook (the most celebrated and widely used email client in the world to this day).
I suspect that (like myself) the writer doesn’t remember 1995 all that well from personal experience (I was about 10 and likely drunk for most of it), but it wouldn’t have hurt to do a few internet searches to fill in the gaps and give some actual truth and context to Microsoft’s B2B beginnings.
I do feel like Microsoft are on the rise. A lot of people forget that Bill Gates & Co. were the Larry Page/Sergey Brin or Mark Zuckerberg of their day; offering people an escape from big, bad IBM etc.
They retired into their shells for a few years and assessed where they wanted to be and have returned with a suite of offerings that are exciting, new and innovative. Even if you are not yet convinced, you have to give them kudos for daring to change…
And then they get Steve Ballmer to present them. They rather need a spokesperson with the charisma to make people want these lovely gizmos.
Yea, but I still don’t have a Courier…
Microsoft have certainly been innovating, my only concern is the lack of unity. Both announcements were tainted with lack of what I consider Apple do well, providing a united front.
Windows 8 and Phone 8, great!
Surface 8 RT with no stylus and just metro vs Surface 8 Pro with Stylus
Windows Phone 7.8?! No backwards compatibility?
Keep it together guys.
I am not too jazzed myself with all this from Microsoft!
Yes, its innovative in an incremental way – not bad at all. However, it does not seem differentiated enough to make me want to purchase anything. I have bought both Dell and Apple stuff in the past. When I think about losing Apple’s customer service for this crap! No way!
Overall, it takes a lot more yet to dislodge me back to the Microsoft fold! I reserve final judgement for when I get my hands on it to see it if “just works” or is the same nightmare I experienced in the past from the PC world.
Very glad they developed this thou.. Can only mean the competition will respond with something insanely great!
I’m looking forward to using my iPad via SmartGlass to interact with games on my Xbox. I can just imagine playing something like Ghost Recon using the iPad to direct your squad’s movements on a map by drawing lines with your finger.
Touch screen….Slows you down, RSI worse than a keyboard, Useless things. I mean really, Why would you want do flick your wrist about with no support on the elbow when you can do the same thing with a mouse at least 5 times faster?
The irony here is that Vista was precisely what Windows Phone 8 (and 7, for that matter) was to the Windows architecture. The reason it has such a negative reputation was chiefly due to its initial incompatibilities with existing hardware and peripherals, as well as software, because it began the reengineering of the Windows Kernel, and countless other things. Windows 7 is viewed as great because it really began to capitalize on the features that Vista brought, and it didn’t have negative reputation of Vista, or the incompatibilities.