Oh dear, it looks like it's really not a good time to be a Natwest or Nationwide customer. After the debacle Natwest had last month, its debit cards and online banking are borked again, while Nationwide saw over 700,000 people hit with bank account-emptying duplicate payments.
Nationwide said that all duplicated payments, which stemmed from a "human error" causing double processing of charges, will have been corrected overnight. Hopefully that's the end of Nationwide's issues, but Natwest on the other hand, might not be so lucky.
Natwest released a statement after multiple customers had their debit cards fail and online banking taken offline:
"Some of our customers are experiencing technical difficulties this afternoon with online banking and debit cards. We are working hard to resolve this and will provide an update as soon as possible."
According to the Natwest Twitter feed, the issue has been rectified, but is it too little too late? One outage was bad enough, and considering it went on so long and caused so many damn problems, not only for Natwest and RBS customers, but for all those who's work also uses RBS group, you'd think the banks would have learnt by now.
Everything's done electronically these days, so isn't it just a tad obvious that you have to actually invest in these systems to make sure they don't bugger up? Come on Natwest, we own you; the least you can do is look after our money properly and make sure we can actually get to it when we want it. [BBC]
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