Virgin Media Cock-Up Spikes Data Bills For Irate Mobile Customers

By Jon Partridge on at

Virgin Media customers were just a little bit unhappy, after they were wrongly charged for phantom mobile data that they didn't actually use. It all boils down to a good old system error balls-up, apparently, but shows you've got to watch your bill like a hawk each month.

One customer was charged "£1.99 for 0KB of internet per day", despite being on the "unlimited Premier tariff". Another customer was billed an extra £2.50 for apparently exceeding 0KB of data -- damn those phantom bits.

Virgin Media was unable to clarify what exactly went wrong, but the company has assured that customers who were incorrectly billed should not worry, as they will be contacted and refunded if they were overcharged.

A community Forum Manager for Virgin Media had this to say:

Sorry about this we've had some system issues so if you were using mobile data in late July you might see incorrect charges for this on bills covering that period. We've resolved the problem that caused this and we're automatically adjusting your bill if you were affected. So you won't end up paying more than the correct amount for your services.

Virgin Media was unable to say how many people had been effected by the error, and despite the maximum impact of the error causing just £9.95's worth of damage to customers, it's still extra money that they shouldn't have to fork out. Just a little bit of a mishap, eh? Or a sneaky way of rinsing a little money out of stingy users? [Virgin Media Community Forum via The Register]

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