18 
Handy though it may be, Paypal has had its share of gaffes. Between the whole smashed violin thing, and shutting down a charity toy drive it’s accumulated some ill-will. In a counter-move, PayPal’s President David Marcus reached out to a jilted customer directly, after PayPal locked up over £40,000 of his money.
It all started back in May when customer, Andy McMillan, found that his account had been locked down. In the process of trying to regain access to the funds, McMillan opened another account and had it locked down as well, with the bulk of his money still being held by PayPal. Ultimately, after searching for help on Twitter, PayPal contacted McMillan basically to say that it was over, and he wasn’t getting the money.
That changed, however, when McMillan got this personal email from PayPal’s recently appointed President David Marcus:
Whether this is a geniune move to help out a customer in need and improve relations with customers on the whole, or a PR stunt to try and balance out any ill will, it’s good news for MacMillan. On the other hand, it’s a harrowing tale of what can happen to a PayPal account before the President of the company steps in. With PayPal (and its competitors) coming into everyday use more and more, you’ll want to know your money is safe. Hopefully it’ll only be getting safer. [Hacker News, Andy MacMillan via The Next Web]
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Sounded like a nice guy.. Until he finished off with a douchey ‘Sent from my iPad’
Oh my….you’re….one of those.
Haha you gotta admit it is a bit douchey and pretentious.. Or you are just too stupid to know how to turn it off
Agree, its not exactly rocket science to turn it off. But, hats off to the man, paypal is hardly the shining beacon of customer service.
This is like the mentality of dating on Merseyside (and I’m sure it’s true in other areas like Manchester) where it’s with football.
“Well my daughter, that boy you invited over was polite, handsome, is about the study medicine at Oxford university so he can go cure AIDs in Africa and you seem madly in love, but you can never see him again. As long as you’re a red shirt, we’ll never let you date an evertonian.”
*80% of this story has actually happened to a friend.
I would be saying the same thing if it had a ‘Sent from my HTC’ at the bottom..
By which I mean; I’m not going to judge someone based on an email signature they can’t be bothered training, especially when they’ve presented themselves as a genuinely good/helpful/nice person. Just as a football does not maketh a man.
Maybe I should have included a disclaimer: “Comment may have been exaggerated for comic effect”
I basically haven’t slept all weekend, I think my comic detector is a bit broken
*changing, godammit autocorrect, how the hell did you manage that?!
I do suppose for what was clearly a scripted reply he could have put the effort in though to delete it. For one being clearly knocked out in a rush, like a “sorry I’ll be late for the meeting” I’m not offended by a device signature, and I occasionally do it myself. I’ve certainly had messages for PayPal with a higher level of arse-hattery than an iPad sig.
I don’t mind seeing that, especially if its a short message as it shows they are replying as soon as they can, rather than waiting until they are in a position to use their main PC.
I know there is a blue/red rivalry on Merseyside but most of it is friendly. You often hear of kids parents who support different teams. At least you’re not in Newcastle where you’d be beaten for wearing a Sunderland top.
Doesn’t matter if it is £40 or £40,000, PayPal have a terrible track record for this kind of thing and it is for this reason that I will never use PayPal.
What’s so wrong with direct bank transfers if you’re sure the person you’re dealing with is kosher?
easiest way to get any business to sort something out. Ring and speak to a supervisor. Then continue to ring every day and ask for the same supervisor (get name in first call). After 1 month you will have pissed them off enough they’ll do anything just to not have you call. I did this to both paypal and Abbey(santander) worked a treat. This was after not getting anywhere for a while of course.
My brother lost over £600 because paypal froze his account for no reason and since my brother was stupid enough to ignore it for a while they permabanned him…