iPhone 5 scratching is no joke -- it's just a fact of life, according to Phil Schiller anyway. But it's totally this guy's fault that your shiny new iPhone 5 came, well, a bit battered. Broken iMacs are one thing, but smashed iPhone 5s. Ouch.
The look on the queuing buyers' faces is just classic. Oh the horror; is that what we just queued overnight to buy? And you just smashed it. Baying for blood wouldn't be too far from the truth. [YouTube via Ubergizmo]