A mouse is a fundamental part of every desktop computer. It should just work, at all times. Odd, then, that Razer's high-end Naga gaming mouse does exactly the opposite, requiring an internet connection if you're going to stand any chance of using it.
This really took me by surprise. Just bought a new Naga 2012 mouse, installed the software and get greeted by a login screen right after. No option to bypass it to use the software to configure the mouse, set the options, sensitivity, shortcuts, macros etc.
So I go ahead and create an account and try to log in. Nothing. Try several more times, and still nothing. Try to make new accounts with different email addresses and it still wont work.
Finally call Razer who tells me the activation server is down, and I wont be able to use the mouse until it goes back up and will only be able to use it as a standard plug and play mouse til then. I ask about a workaround to use the mouse offline and they say there is none. Supposedly once the mouse is activated on the computer offline mode will work, but it needs to upload my profile and activate my account first and since their server is down its not going to happen. I ask for a supervisor to confirm this is the case and ask again for a workaround to use it offline. He said sorry theres nothing they can do, tells me the call center is closing and hangs up on me.
In fact, it turns out that Razer is using a cloud-based version of Synapse to run some of the mouse's functions. To use the online portion though, you need to register the mouse online—which is impossible if Razer's servers are down. Not just that, though: lose your internet connection and you lose the features powered by the online version of the software, including all the scriptable extra buttons and functions that are the mouse's primary selling point.
Without that, a fancy £70 mouse becomes a plug-n-play mouse, much like something you could pick up from a Comet clearance bucket for a couple of quid. TechDirt suggests the same problem afflicts Razer's new gaming keyboards, and that any workaround using a downloaded version of the cloud-based Synapse software is infuriatingly complex.
And there's more! Turns out the mouse's internet connection requirement might also be used to spy on, and monetise, users. The best bit? Turns out there's no way to sidestep that: either sign up and let it happen, or continue using the £70 mouse without any of its cloud-based fancy features.
A mouse that needs an internet connection to work properly—and then spies on you if it has one—is perhaps some of the worst tech design we've heard of in recent time. Bad job, Razer. Bad. Job. [Overclock.net via TechDirt]