Nearly a month after first putting the Nexus 4 on sale Google is still suffering severe stock and PR problems, with the 16GB version of the phone joining the 8GB model in disappearing from sale again — and Google’s UK boss has been forced to apologise for the enormous mess.
The apology comes from Dan Cobley, the MD of Google UK. He explained that the stock issues are to do with “scarce and erratic” supplies from manufacturer LG, adding that the company’s not been doing a very good job of telling people what’s going on He sounds very apologetic indeed. Here’s a bit of Dan’s shame-faced email:
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
There’s some minor good news, though, as Cobley says the Nexus 4 ought to start shipping again this week, but only to people who ordered their phones two weeks ago and were given a shipping window of 3-5 days. Those that had delivery estimates of before Christmas ought to get their Nexus 4s processed this week as well. [XDA via TNW]