RIM’s day of reckoning is almost here. Tomorrow, the once-mighty Canadian company will officially unveil its new BlackBerry 10 operating system, along with new hardware. It’s a chance at rebirth, reinvention, and getting out from under its walking corpse reputation. But for that to happen, RIM needs to prove it’s back on the right track.
Here are a few of the things we’ll be looking for. If they all fall into place, we might just have a comeback on our hands. If not? Lights out.
BlackBerry software has never been great, but it’s almost always been efficient. Get in, get out, reply, forward, flag. Before any other features or functions, these are the things RIM has to lock down with the new QNX-based BB10. We’ve seen the makings of a highly efficient and thoughtful design in the demos—especially at CES—but software always looks good in demos. Let’s see how it fares once it’s loaded down with apps and gets blasted with a few thousand emails over the course of a week.
Further, launching a whole new operating system with a whole new code base is always going to run into some bumps along the way. But launching it into one of the most widely adopted business communication platforms means those bumps better be damn small, and smoothed over in a hurry.
We saw how widely a BlackBerry/BES outage affects the business world with the great BlackBerry outage of 2011. That went a long way to dinging RIM’s reputation as a rock solid, reliable service. It was Sylvester Stallone punching thousands of IT departments in the crotch at once. And it simply cannot happen with this launch. BB10 has gone through a tortuous—and extensively delayed—release process, so a lot of bugs should presumably have been sussed out. But there are always more flaws and vulnerabilities waiting in the tall grass.
The Z10 has to be as great as it looks. Has to. There’s no room for an aw-shucks-we’ll-get-’em-next-time slop here. The renders we’ve seen are gorgeous, but now we need to see and touch and use it in person. All of those software usability questions from above roll into this, but there’s more than that. The Z10 is RIM’s shot at being desirable again, in the way iPhones and GSIIIs and Nexus 4s are desired.
But it has to go deeper than the Z10. RIM’s Qwerty offering needs to be on point as well. There isn’t too much to worry about here, since the BlackBerry Bold 9900 was the best BlackBerry ever made. But we’d still have concerns about how the new software will interact with RIM’s tried-and-true hardware. Will battery life take a hit? If the Qwerty models are using legacy designs, will there be a notable performance difference between them and the touchscreen versions? And most importantly: How will RIM navigate the inherent, inescapable fragmentation of running the same OS on two very different types of phones.
RIM has faced down that last problem before, with both the BlackBerry Storm catastrophes and the wayward Torch line. But it’s hoping it has a better answer this time around. It’s is similar to what Microsoft is facing with Windows RT and Windows 8, but made more complicated by the lack of screen space on Qwerty models. The Bold 9900 had a 2.8-inch display. The rumored screen size for the Z10 is 4.2 inches. Design language just can’t navigate differences like that. Probably. Maybe RIM has something remarkable up its sleeve, but however it’s worked out, this will likely be a headache for developers. Which won’t go very far in helping along the next point.
This one’s obvious, but it needs to be said. BB10 will launch with Facebook and Twitter and, uhhh, 69,998 other apps that you don’t know much about. Just looking at raw numbers, that’s a fine start, but if you’ve spent any time on Windows Phone, you know that hundreds of thousands of apps doesn’t replace optimized first party support from the biggest apps people want.
Maybe those key apps are different for the BlackBerry crowd, and Instagram and Spotify’s* (assumed) absences won’t affect BB10 like it they do Windows Phone. But what about more business-facing apps and services like LinkedIn (which is missing from integrated sharing options), or AutoCAD, or even OpenTable and Uber? Most of those apps are traditionally pretty good about getting onto new platforms. Whether they and others like them do for BB10 will go a long way to determining its viability. That necessity is buffered a bit by BB10′s Android app-porting functionality, but it remains to be seen how effective and widely utilised that process is.
Even then, just having an app isn’t enough. We need apps that give a crap. From the top down, developers need to buy into what RIM is doing here. That means optimising for both screen types, Qwerty and full touchscreen. It means building deep functionality into the Hub feature, and not just supplying surface level information there. It means, basically, going all the way in on this platform and not just putting out a sorta-good-enough lip service app that doesn’t take advantage of all of BB10′s new features. That hasn’t really happened yet on Windows Phone 8 (though it’s getting there). RIM needs to hope devs are more willing to take the plunge with BB10.
*Yes, Spotify was on WP7, but the app remains unavailable on WP8 devices, probably owing to the fact that it was a third party build sponsored by Microsoft.
Price matters on smartphones, and coming out of the gates with a free on-contract handset would be insane. Windows Phone makers have made the gambit of pricing down some of the best phones, like the Lumia 920, to basically nothing. Affordable has been a winning strategy for Android, and it’s even more important for BlackBerry devices, which need to be cost efficient at scale so IT managers feel their pockets cringe when considering a jump to iPhones or premium Android devices.
RIM’s got a long road ahead of it before finds solid ground. But delivering on these four conditions mean it’s not an afterthought any more; it’s a serious part of the conversation. And for RIM, right now, that’s everything.
Z10 render images courtesy Martin Hajek














Top article, expressed both the obvious points, and explained the more elaborate ones.
“The rumored screen size for the Z10 is 4.2 inches. Design language just can’t navigate differences like that. Probably. Maybe RIM has something remarkable up its sleeve, but however it’s worked out, this will likely be a headache for developers. Which won’t go very far in helping along the next point.”
Um… so F.Y.I. RIM bought a company which can convert any app to be compatible with their app store within 2 weeks. And this article: http://www.gizmodo.co.uk/2012/11/rims-offering-cash-and-gadgets-to-devs-who-port-games-to-blackberry/
So yeah… I wouldn’t worry about that. As long as people buy these Z10s… then the apps will be there soon after.
Do they need to prove anything? What they need to do is show the world what they have been missing, but I doubt they can do that.
They can make an efficient and fast performing device, but who doesn’t?
They can make a phone with brilliant hardware like every flagship device, and maybe even be the best for a month or two – a fickle and unsustainable model for leverage.
They can built a niche app market, again who doesn’t? But will they have a wider hardware ecosystem to plug into like Apple or Samsung.
They can’t win on price.
And I can think off the top of my head of two new OS systems I’m looking forward to seeing in action, neither is Blackberry. So they have a long way to go and need to show something pretty fucking special to have a snowballs chance in hell, especially considering that business market is dead and gone – again everyone has than basic business functionality today.
I don’t know what Blackberry want or expect from people.
In a nutshell, only a miracle could stop them for going downhill.
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Agreed. They need something jaw-droppingly amazing to get people to move platform and if WP8 is struggling with mass adoption given it’s very different UI and quality hardware, then RIM will struggle for sure.
Yep, something that no other OS offers. They have encrypted BBM and decent battery life but won’t be enough. They could had bought HP webOS out and rebuilt their OS. My wife used BlackBerry for past 6 years and replaced it with iPhone. The main reason behind it was OS hanging up pretty much every now and then.
Which blackberry do you own
A broken Storm.
Im actually looking forward to tomorrows launch event the way I used to with Apple launch events but wether that anticipation will carry forward to future events will depend of course on what they deliver tomorrow. Im hoping for a great looking device using quality materials and generally good build quality, with a decent sized screen. and a good looking OS which is easy to navigate and reliable.
From a developers perspective Im looking for simplicity and consistency, with APi’s which cut to the chase and don’t make me jump through hoops and code everything from scratch. and a decent focused SDK which again does make me jump through hoops to get something up and running on an actual device. Other than that I hope they don’t dilute and fragment the product with multiple handsets with different screen sizes, memory, processor ect.
I’m intrigued to see how the release of BB10 goes but BlackBerry scorned me with the Storm 2, turned out to be an awful experience.
I think they need to prove reliability! I had the stupid torch 2! I had four of the pack up on me in under twelve months!
My daughter had two of the low end blackberries in 12 months… shocking
MTCW
I think that consumers can’t cope with more than 2 choices when it comes to electronic systems/brands, and the 3rd & 4th (et al) choices eventually:
A wither on the vine and become niche products
B become extinct
C Get absorbed by one of the larger players
and it boils down to a two horse race in the end:
AMD vs Intel
Windows vs Mac
Blueray vs HD DVD
Beta vs VHS
Nvidia vs ATI
Android vs iOS?
Canon vs Nikon