The founder of successful crowd-funded games machine Ouya has apologised to early backers, after some who threw their money into the Kickstarter pot in the early days were left frustrated when consoles hit shops before their machines arrived.
According to Kotaku, which has the full email sent by Ouya founder Julie Uhrman to angry pre-buyers, those who received their consoles late now qualify for a massive $13.37 (£8.50) of in-store credit, which they can use to buy games for the new miniature machine. Uhrman said:
It wasn't OK that some of you—our most loyal supporters—didn't get your OUYA until after it was on store shelves. Others had an issue with our still-new customer service. Despite your frustrations, you've played on, putting up with our bumps and bugs as we work to get better every day.
That being the case, we want to do more than tell you how much we appreciate you—we want to show it.
If you feel you've had any kind of less-than-OUYA experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we’d like to give you a store credit of $13.37 to use toward any purchase(s) on DISCOVER.