We all know that Ryanair is out to make as much money as possible. We accept that when booking. But you'd think there are limits like, you know, death? Apparently not if you die "too early".
Poor Doug Parsons booked a final holiday for his terminally-ill mother, planning to take a trip to the Canary Islands. Unfortunately, his mother didn't make it, which left him with a spare ticket for the deceased. Understandably, he wanted a refund, which you'd think was totally possible given the person for whom it was bought was no longer of this Earth.
Unfortunately, it seems Doug's mother passed too early for Ryanair, which replied saying it just wasn't possible. Apparently the airline's policy is that death can only be a valid reason for a refund if the unfortunate happens with 28 days of the flight. Mrs Parsons had succumbed to cancer too early to fall within the 28-day-period, leaving Doug sore out of luck.
As of writing, that's the way it seems to be staying, leaving the family £200 out of pocket, as well as missing a loved one. What I don't get is that Ryanair acknowledges that death is an applicable reason for a refund, but then puts a time limit on it? How is that even relevant? It's not like death is a scheduled thing, now is it?
Mr Parsons is intending to fight Ryanair on this, not for the money, but on principle, which I think we can all agree with. If push comes to shove, Doug will take his mother's ashes and strap them in for the flight, documenting it all on YouTube. I bet security and the airline are going to have a field day over that. [Huffington Post]
Image credit: Ryanair from Shutterstock
Update: It seems Ryanair has seen the error of its ways. It sent us this statement:
"Ryanair has already written to Mr Parsons, apologising for the incorrect reply he received on 6th August from our Customer Services Department.
He was entitled to a full refund, and this has now been sent to him, with our sincere apologies for the incorrect letter and inconvenience caused to him and his family. Please see copy of attached letter."