Adam Sibley pre-ordered and paid for a PS4 through re-bankrupted entertainment chain Blockbuster, and was told he wouldn't receive the console -- but could have store credit for £450 worth of CDs and DVDs instead. A one-man megaphone protest won him his money back, though.
Sibley camped outside his local branch of Blockbuster with a placard saying "Blockbuster robbed me of £450 for a PS4 I won't get," and started shouting about it through a megaphone, telling customers to steer clear of the shop. "Who in their right mind is going to spend £450 on Blu-rays and CDs a month before Christmas, it's unreasonable for them to expect me to do that when I was expecting a console," said Sibley of the store credit offer.
And it worked. Shortly after opening, the branch of Blockbuster, sensing some sort of social media disaster about to unfold, put through a full refund for Sibley's PS4 pre-order.
People who pre-ordered stuff through Blockbuster aren't having their money stolen from them, though. The chain would rather refund requests are put in writing to its head office for some reason, although Adam managed to avoid this hassle thanks to his direct approach and secured authorisation for his local branch to issue a cash refund.
Which raises a question about pre-ordering massively expensive products in this day and age. Have you ever lost a deposit? What lengths would you go to to secure a refund should your local electronics shop go bust while in possession of your £450? And isn't it a bit wrong of them to go charging our cards and taking payment before the things are in stock anyway? [BBC via Eurogamer]
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