Fitbit announced today that it will recall its new Force model, after users complained of rashes while wearing it. Fitbit CEO James Park says the recall is motivated by "an abundance of caution".
Reports of itchy, burning rashes caused by the wristband have trickled onto the internet over the past few weeks. Consumer Affairs published some photos of skin burns from Force users on January 17, but a Fitbit spokesperson maintained that the rashes were likely due to contact dermatitis caused by an allergy to nickel.
In a statement today, Park explained that the dermatitis might be compounded by other materials used in the band:
Some users may be reacting to the nickel present in the surgical grade stainless steel used in the device. Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product.
Effective immediately, the company will stop selling Force bands—and anyone who already owns one will be able to receive a full refund. [Fitbit]