New Online Claim System Speeds Underground Refunds

By Gary Cutlack on at

Spent an hour or two more than usual confined at Transport for London's pleasure last night? It's now substantially easier to claim a refund for broken Underground trips, thanks to a new online claims process that replaces the tired old getting-a-physical-form way of doing things.

From Monday, travellers are able to enter details of delayed journeys online, with returns now coming back inside seven days. Refunds stand at £3.80 for a standard single trip if TfL agrees that a delay of more than 15 minutes was its fault. Track-jumpers and strikes don't count, though. [Standard]

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