Mobile network EE has refuted allegations that it channels people moaning about its service into private chat windows to keep complaints hidden from view, saying it only does so when it needs personal information to deal with a problem.
The issue is visible on the network's Facebook and Twitter pages, where whoever mans the accounts routinely asks angry customers to communicate via private message and in chat windows rather than argue in public. This has led to complaints that it's trying to reputation manage away visible shows of bad feeling from subscribers, an accusation that EE denies.
As there's nothing more boring to read than some else's tedious whinges about their poor phone reception or missing minutes allocation, it's probably for the best. [The Register]