EE Customer? You May be Due a Share of a £1 Million Refund

By Gerald Lynch on at

Have you been stung by an unusually expensive EE phone bill between October 2012 and October 2014? You may be due a share of a £1 million refund, after EE has admitted a "small" number of its customers were wrongly charged VAT.

EE subscribers that used mobile internet outside the EU during the two year period may be due a refund between £2 and £80.

"Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe," EE's David Nieberg told the BBC.

"This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error."

While EE won't be offering cash refunds to the 0.5 percent of its 28 million customers affected, it will be offering customers credit to their accounts, making future bills discounted. Those receiving the refund will be notified by text message.

Here's one we were sent earlier:

A little extra pocket money at least then! REFUND PARTY TIME!

[BBC]