Consumer group Which? has done some maths based on how much we spend on phone contracts, with the result suggesting we're overpaying to have nice things by billions of pounds each year.
Which? says we're struggling to find a balance between paying too much for stuff we don't need and paying too little -- then getting hit by charges for straying over limits. The group says 72 per cent of mobile users in the UK could be a whopping £152 better off each year, simply by switching to a phone plan that better matches their actual usage pattern.
Richard Lloyd from Which? said: "It’s shocking that consumers are overpaying by billions of pounds for mobile phone contracts that just don’t suit their needs. Mobile phone companies must do more to help people get the best deal, making switching hassle free and ensuring that pricing is transparent. If we don’t see mobile firms making voluntary improvements then we will ask the regulator Ofcom to step in." [Which?]