Reddit CEO Says Sorry for Screwing Up for So Many Years

By Kaila Hale-Stern on at

In a post made on-site after a shitstorm of a weekend, Reddit CEO Ellen Pao acknowledged that the company has “screwed up". Continuing, "not just on July 2, but also over the past several years,” and vowed a change of course. After 180,000+ signed a petition calling for her resignation, the gesture is unsurprising. But it’s mostly a gesture.

The Reddit rebellion, which raged over the weekend in response to the firing of AMA coordinator and popular community liaison Victoria Taylor, has calmed somewhat, with shuttered subreddits returning. The criticism of Pao and the Reddit team’s response has only increased, with users furious about the lack of transparent communication and team statements given to the press rather than on Reddit’s famously open forum.

Today, after continued media coverage and a significant leap in people signing the petition calling for her dismissal, Pao finally responded with a post under her username ekjp:

We screwed up. Not just on July 2, but also over the past several years. We haven’t communicated well, and we have surprised moderators and the community with big changes. We have apologized and made promises to you, the moderators and the community, over many years, but time and again, we haven’t delivered on them. When you’ve had feedback or requests, we haven’t always been responsive. The mods and the community have lost trust in me and in us, the administrators of reddit.

Today, we acknowledge this long history of mistakes. We are grateful for all you do for reddit, and the buck stops with me.

She goes on to announce a dedicated engineering presence in building tools with the moderators, a newly appointed position of Moderator Advocate, and an option for mods to default to an old version of search to “support your existing moderation workflows”.

What Pao is proposing certainly isn’t revolutionary. A site as massive and user-driven as Reddit should long have had Moderator Advocates in place; that's to say nothing of wider community advocates. The fact that it took such an implosion to assign engineers to long-simmering moderation tools shows where Reddit’s priorities lay prior to the mod-imposed blackout: nowhere near the unpaid moderation force’s needs. Taylor’s firing was the last straw in a series of slights and silence in response to moderator demands. The rumour that she was let go for pushing back on plans to monetise the site’s popular Ask Me Anything events is indicative of the deep divide between what users want Reddit to be, and the company’s bottom line.

Whether any real change will come to Reddit remains to be seen. But for today at least, reddit’s overlords are listening, and its user rebellion sets a precedent that in the future, the demands of a vocal minority can and will be heard. Upvote?