BT Launches Remote Router-Resetting "My BT" App

By James O Malley on at

BT has announced a new app that will enable customers to check and modify their accounts, as well as perform a number of tests on home broadband connections.

Available for both iOS and Android, you'll just need your BT ID to login to app, and from there you can view your latest bills or order status. Perhaps more usefully though, you can perform a speed check on your line, and check the server status. If your broadband is on the link, you can use the app to remotely reset the router without having to get up from the sofa.

Once you've logged in for the first time, you'll just need a PIN number to login in future.

Perhaps knowing how notoriously bad BT customer services is, the company has also included functionality to speak to an adviser - via either phone, email or live chat.

Steve Wilson, Digital Director at BT Consumer, said: “The My BT app makes it easy for customers to keep track of their BT account. We see a significant increase in the number of customers accessing the My BT website on a mobile device. We know that our customers lead increasingly busy lives and wanted to offer a smartphone app that gives them a helping hand in dealing with straightforward BT queries at a time that is convenient to them.”

The app is available for download now.