Will Train Operators Finally be Forced Into Making Refunds More Simple?

By Abbie Turner on at

We’ve all experienced train delays and cancellations but only 10 per cent of us claim compensation for it. Why? Because it’s a laborious task that takes up far too much time that could be better spent spending moon coins in Candy Crush Happy Joy Edition or whatever.

Well grumble no more: railways minister Claire Perry has proposed plans for a system that will process refunds without you needing to lift a finger.

Well, you might have to do a little legwork, but not much!

If the proposed system is successful, it would mean that any passenger using a smart ticket, such as an Oyster card, will automatically be refunded when tapping out at the ticket at a barrier if a journey error or delay has occurred. The Times reported that £100m goes unclaimed each year because 90 per cent of us don’t bother claiming.

This is great news for us commuters, but what about the train operators? That one-hundred million pounds might be an incentive for them to run on time... with any luck.

Don't start counting your chickens yet, as the proposed initial trial will only run "sometime" next year with C2C trains between London and Essex. So if you live anywhere else in the country, you're out of luck. If it’s a success the government hopes to roll it out across the country by making it a requirement for any train operator who signs with them.

This is all great news for the wallet, but it certainly won’t be refunding any time spent waiting on a crowded platform as another sardine-packed train pulls out without you. [The Times]