As Fridays go, TalkTalk's having an absolute nightmare, and things could get worse before they get better. Hackers managed to break into the company's systems earlier this week, managing to take off with the personal info of up to four million customers, including email addresses, bank details and home addresses, and CEO Dido Harding has now admitted that the company might not have even bothered encrypting the data.
“The awful truth is, I don’t know,” she told the BBC's Kamal Ahmed, when he asked if the stolen customer data was encrypted. Harding's concession will anger worried customers, as it shows that TalkTalk could have done more to prevent the breach. She's also confirmed the receipt of an email demanding a ransom from a group purporting to be behind the cyber-attack. However, as the police are currently investigating matters, she's currently unable to provide more details.