New consumer rights laws have come into place in the UK today, ones designed to protect our non-physical purchases in the digital age -- and provide us with a "repair or replacement" should a piece of digital content somehow be deemed faulty. Cue an avalanche of gamers requesting refunds for glitches.
The amended and updated Consumer Rights Act also covers music and ebooks, with the updated Act also setting into law a non-negotiable 30-day window during which the buyer can complain about a faulty item and get a full refund.
Once the 30-day refund window has shut, sellers must give consumers a choice in whether they'd like their faulty digital purchase repaired or replaced. If the problem isn't fixed on the first time of asking, buyers have a right to a refund -- or a price reduction and partial refund should they wish to keep the faulty item.
It sounds like it'll introduce way more problems than it'll fix, as it's going to be quite tough to complain to Ubisoft that the latest Assassin's Creed is a bit glitchy so can you please have a partial refund. To help arbitrate such complaints, a new body called the Alternative Dispute Resolution has been created, offering a list of certified complaint-listeners who will try to solve disputes without the courts getting involved. [Gov.uk]