Megabus is involved in a dispute with passengers of yesterday’s Manchester to London Victoria service, following claims that their driver abandoned for two hours. The coach was due to reach its destination at 11.30am after setting off at 6.40am, but instead arrived at Victoria at 2pm, due to an issue at Watford Gap services.
There was supposed to be a quick driver change at the stop, but this ended up taking a lot longer than it was supposed to. Passengers say the first driver left them on their own, and that, when they called the company, they were told to remain on the coach, as it could drive off without them. To make matters worse, the toilet was apparently horrible.
However, Megabus denies the claims, and is adamant that a driver was on board at all times. "We are very sorry for the issues experienced by customers on this particular journey,” said a Megabus spokesman. “The driver who was due to take over the service at Watford Gap was delayed due to flooding in the local area. However, clearly this is not the level of service we expect to provide for our customers and we are looking into the reasons for that.
“We have now confirmed that the original driver stayed with the passengers at all times while they waited for the delayed driver to arrive. There was also a second driver at the Watford Gap who assisted. The passengers were not left alone.”
At least they all get a full refund, I suppose. [Standard]