Ofcom's Complaints Report Shames the UK's Problem Telecoms and Pay TV Firms

By Aatif Sulleyman on at

Ofcom’s latest report shows off how many complaints it received from consumers about the UK’s biggest telecoms and pay TV players between October and December 2015. Super-short summary: worried EE, Vodafone, BT and TalkTalk execs are probably huddled around some long, polished desks somewhere, trying not to get distracted by the lovely nibbles on offer. Not good news for them.

It's important to note that the data doesn't represent total complaints, but only those that consumers chose to report to Ofcom. Below are the graphs and stats for landline, home broadband, pay-monthly mobile and pay TV complaints. It's juicy stuff, and you can find the full Ofcom report here.

Landline

Complaints per 100,000:

  • TalkTalk 30
  • EE 25
  • PlusNet 25
  • Post Office 20
  • BT 19
  • INDUSTRY AVERAGE 15
  • Sky 7
  • Virgin Media 5

Home Broadband

Complaints per 100,000:

  • EE 34
  • PlusNet 32
  • TalkTalk 31
  • BT 28
  • INDUSTRY AVERAGE 19
  • Virgin Media 7
  • Sky 6

Pay-Monthly Mobile

Complaints per 100,000:

  • Vodafone 32
  • INDUSTRY AVERAGE 10
  • Talk Mobile 9
  • EE 7
  • Virgin Media 5
  • Three 3
  • O2 3
  • Tesco 1

Pay TV

Complaints per 100,000:

  • BT 15
  • TalkTalk 14
  • INDUSTRY AVERAGE 4
  • Virgin Media 3
  • Sky 1