TalkTalk's New Biometric Voice Logins Should be a Bit Less Easy to Hack

By Gary Cutlack on at

Mobile network TalkTalk is still trying to paper over the cracks in its reputation caused by last year's apocalyptic hack, and it thinks it might have a thing that could convince people that using it is totally safe now -- biometric voice recognition for account logins launched under the banner of TalkSafe.

The network says this will work by asking callers to say a key phrase three times the next time they ring up, building a voiceprint based around the talker's pronunciation and speed of speech. From then on, calling the network and saying the phrase should be enough to log in to your account, so long as you remembered the phrase, haven't got a cold, and line quality is high enough.

TalkTalk's consumer MD Tristia Harrison said: "We've listened to what our customers have told us about wanting a simple, secure service. TalkSafe is an important and exciting step on that journey. As the first UK telecoms provider to roll out voice biometrics as standard, we’re proud to be leading the way in making this advanced technology accessible to millions of homes across the country at no extra cost." [TalkTalk via Mirror]

Image credit: Sound waves from Shutterstock


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