Uber is testing stricter penalties for keeping drivers waiting and cancelling rides.
In a blog post, Uber writes that it’ll now charge users in four US cities – Dallas, New Jersey, New York, and Phoenix – if they leave a driver sat around for two minutes or more. It will also charge a fee if you cancel a ride after a two-minute grace period while it’s en route to you. The usual grace period is five minutes.
While the new penalties are currently being tested in just those four cities, Uber writes that it’ll “look at rolling them out more broadly” if “they improve the experience for riders and drivers”. It’s unclear on which metric the improvement will be measured.