The owner of the Argos chain has set aside a whopping great £30m to use to compensate shoppers, after it admitted that thousands of users of its store card have been overcharged for foot pumps, shower curtains, Skylanders toys and whatever else people put on their eclectic trip-to-Argos shopping lists.
The technical glitch covers people using the Buy Now, Pay Later options offered by the chain, a deal taken up by around 10 per cent of the 1.5 million customers who have one of the shop's store cards. The problem lies with the fees charged for late payments, with some buyers who missed the odd repayment being charged too much -- and now due a refund.
Argos owner Home Retail is going down the compensation route to keep people happy too, and plans to write to everyone effected over the next few weeks, also including a cheque for £100 as a sorry and thank you reward.
Boss John Walden said: "It's not a material number of customers and not a material amount of money per customer. But for each customer it matters. We will address it and treat customers fairly." [Sky News]