In a move designed to make telephone banking both slicker and more secure, Barclays is to start replacing passwords with voice recognition technology for customers this week.
Over the course of two to three calls, the service will create a digital profile of customers’ voices. Just a few words will then be required for access to accounts, rather than a dreadful bunch of security questions. Hopefully they won’t need to be sung, like in Richie Rich.
"Each person's voice is as unique as their fingerprint, made up of over 100 characteristics based on the physical configuration of the speaker's mouth and throat,” Barclays told the Times. “Therefore, when a customer calls up to use telephone banking, the technology will be able to identify them simply from the first few words that are spoken”
Earlier this year, First Direct and HSBC announced plans to replace passwords and PINs with fingerprint and voice recognition technology. [Times via IBTimes]