Apple Tells Customer to Prove He Isn't Saddam Hussein For iPhone 7 Refund

By Gary Cutlack on at

A man trying to get a refund for an iPhone received one of the oddest emails Apple must've ever sent out, where it asked Sharakat Hussain to somehow prove he wasn't former Iraqi dictator Saddam Hussein before it would hand over the money.

Poor old Sharakat quite rightly thought it was a joke or some spam at first, with Apple telling him that his surname was on a Denied Parties list operated by the US government, which meant special care has to be taken to make sure he isn't a terrorist or a dead overseas dictator from the 1980s and 1990s who's shaved off the beard and is hiding out in Birmingham.

It was apparently a human error that caused Hussain to be mistaken for Hussein, although you'd think what with the spelling and the fact that one of them was executed on the news several years ago, it'd be really quite hard for someone who made it through Apple's recruitment processes to make such a mistake.

Apple explained the error to the Independent, saying: "We offer our sincerest apologies to Mr Hussain. Though we are required to check identity while processing a refund, the letter he received was an error and should not have been sent." [The Sun via Independent]


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