GP Receptionists Put People Off Making Appointments

By Gary Cutlack on at

Receptionists being a bit over curious about why people need an appointment to see a GP could be putting people off going to the doctor's altogether, with a survey saying the good old British fear of causing a fuss might be to blame.

The survey of 2,000 people was carried out by Cancer Research UK, which found that four in ten of us found it unsettling to have to potentially outline the problem to a receptionist when making an appointment, should the phone-answerer decide he or she needs to determine the seriousness of the complaint before booking in a time slot.

This front line patrolling of patients could lead to some simply not bothering to have minor problems checked out, with one third of respondents saying they'd possibly be put off scheduling a visit to the doctors simply out of worry about causing extra work for everyone. How cute that some of us would still rather die quietly at home than create some paperwork down at the surgery.

Lead report writer Dr Jodie Moffat said: "Don't let yourself be put off. Make that appointment. Be forceful. I know that's easier said than done. But it's clear that a new sign or symptom, or something that has stayed or got worse over time, needs to be checked out by a GP." [BBC]

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