#SouthernFail customers will be delighted to hear that they’ll soon be able to start claiming for refunds on even more of the train delays they’re subjected to on a daily basis.
The Department for Transport has decided to lower the compensation threshold from 30 minutes to 15 minutes. The change will come into force later this year and will initially launch on Govia Thameslink Railway services -- including the infamous Southern Rail -- before expanding nationwide.
Under the new rules, you'll be able to get 25% of your single rail fare if your train’s delayed by between 15 and 29 minutes, 50% of your single fare if it’s delayed by between 30 and 59 minutes, and 100% of your single fare if you’re delayed by between 60 and 119 minutes.
For delays of two hours or more, you’ll be able to claim for 100% of the total ticket cost -- whether it's a single or a return.
Though it’s a great piece of news, prepare to stretch your wallet with train ticket evidence and spend a lot more of your time filling out forms. [BBC]