The cost of line rental for EE home phone and broadband customers is set to rise in the New Year by an average of £1.50 per month (or £18 per year).
Out of bundle call costs are also set to increase, with the call set-up fee for non-inclusive calls to UK landlines and mobiles rising from 17p per call to 20p per call, and non-inclusive international calls rising by 5p to 20p.
The changes will come into effect from January 23rd, and EE is currently in the process of informing customers via the medium of extremely carefully worded letters.
“We are contacting our Home Broadband customers to inform them of some changes we are making to the cost of line rental and calls made outside of their allowances from 23 January 2017,” said an EE spokesperson.
“Despite these changes, EE remains one of the most competitive providers in the market. We are committed to offering our customers the best value and service, including bringing all EE customer service calls back to the UK and Ireland by the end of 2016.”
Cable.co.uk has criticised the move, with the site telling the Mirror: “It is underhand, unnecessary and unjustifiable. To make matters worse, those most affected will be those who can least afford it.” [Mirror]