Pebble, the maker of the original e-ink smartwatch, has a lot of passionate and loyal customers, and those customers are pissed. Following the rumours that Pebble is about to crumble under the heel of Fitbit, the company’s many Kickstarter backers are in an uproar.
As we shared yesterday afternoon, rumour has it fitness tracker maker Fitbit is in talks to buy Pebble, dismantle the business, and take all the tech. It’s a smart move for Fitbit, and an ouch move for Pebble, which would be selling for a tenth of what watch maker Citizen offered it last year.
But fans don’t care about the business, they care about their damn smartwatches, which many supporters of Pebble’s most recent products haven’t even received yet. Pebble launched its biggest and most ambitious Kickstarter campaign in June, promising contributors (depending on the investment level) everything from a revamped Pebble Time Round to a new fitness focused Pebble 2 and Pebble Time 2. However shipment of all the promised devices has been delayed.
The Pebble 2 was promised in September, but the device didn’t start shipping to backers until the 30th. On top of that, it only shipped in small batches of specific colours. As of December some backers still don’t have their devices, and others found that theirs had been delayed after Pebble chose to fulfil orders to big chains instead of Kickstarter backers.
Things are bleaker for Pebble Time 2 backers. Those backers were expecting the device to start shipping in November. Instead, many woke up this morning to find that there was still no news on shipments. (Pebble last communicated to backers October 26th.) However, there was news of Pebble possibly disappearing completely.
The comment page for Pebble’s latest Kickstarter project is littered with hundreds of comments featuring demands for refunds, calls for lawsuits, and general misery from confused backers. “I know delays happen, but at least some transparency,” one backer told Gizmodo. “What worries me is that there is a possibility of buying a product that is not even built/shipped and then immediately phased out.”
Pebble has been mum on things. The only response was from its official support twitter to an concerned backer:
@LeoYMedina We'll be sending all Time 2 and polished Round backers an email update regarding availability within the next few days.
— Pebble Support (@PebbleHelp) December 1, 2016
Investing in a Kickstarter project is always a gamble. Products are late, non-existent, or arrive doing half of what was promised. Its gotten to the point that many people are immediately wary of a new gadget just because it’s launching on Kickstarter. But Pebble, with it’s history of making good on crowdfunded promises, was supposed to be different. Now, it might be gone forever.