BT Ordered to Cut Prices for Landline-Only Customers

By Gary Cutlack on at

Communications watchdog Ofcom has a slightly unusual Pancake Day present for everyone who only uses BT to provide their homes with a landline -- £5 off the price of a monthly connection. Happy Pancake Day, everyone!

The changes to charges for landline-only customers has been designed to help the most likely users -- the elderly and vulnerable -- to save a bit of money, as they're the least likely sector of society to spend a fortnight shopping around the price comparison sites with a view to switching providers.

Ofcom says people who've never switched are often getting poor value for money, seeing as they get all the misery of rises in line rental but enjoy none of the freebies the network offers in return. Hence the £5 cut.

Ofcom's Sharon White said: "Line rental has been going up, even as providers' costs come down. This hurts people who rely on their landline the most, and are less likely to shop around for a better deal. We think that's unacceptable. So we plan to cut BT’s charge for customers who take only a landline, to ensure that vulnerable customers get the value they deserve." [Ofcom via Reuters]


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