Housebuilder Bovis has had a bit of a financial shocker this year, as it's been forced to take a £7m hit due to a huge "customer care provision" needed to fix up all the low quality newbuilds it's been selling to dreaming 30-somethings who erroneously believe home ownership to be anything other than a nightmare.
The majority of the £7m is to be spent on repairs, after it was besieged by complaints and snagging lists from owners of some of its newly built homes. Wonky floors, gaps in doors, patchy plasterwork and lopsided joists are but some of the complaints buyers have had with their new houses, with members of a Bovis complaints Facebook page also alleging that the company was offering cash bribes to get them into unfinished houses before Christmas in order to tick them off the list before the year end.
The company's latest results announcement is full of apologies and promises to do better, with Bovis saying it now plans a customer service overhaul to go alongside the investment in patching up its most complained about housing. [Guardian]
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