An Automated Crap ISP Compensation System is on the Drawing Board

By Gary Cutlack on at

Communications regulator Ofcom is looking into the mechanics of an automated refund system that would gives users money back when they suffer crappy service from their ISP, with compensation to be offered when appointments are missed or repairs overshoot deadlines.

Ofcom is consulting on the matter, which would also offer a bit of money back should a service not be connected on the day it was promised -- ruining the housewarming parties of new occupants, as who wants to visit a house without any internet these days?

The current proposal would pay £30 should an engineer miss a day's appointment, £10 for every day when a service is not fixed, plus £6 for each day a new connection misses its scheduled slot. Ofcom calculates that this would result in £185m of additional compensation payments being paid out to people across the country, so we'd all be rich and could retire to spend all of our lives looking at the funny videos of dogs all day.

Ofcom's Lindsey Fussell said: "...we’re proposing new rules to force providers to pay money back to customers automatically, whenever repairs or installations don’t happen on time, or when people wait in for an engineer who doesn’t turn up. This would mean customers are properly compensated, while providers will want to work harder to improve their service." [Ofcom via BBC]


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