Earlier this week we heard news that Advertising Standards was considering investigating Amazon, after receiving complaints that Prime deliveries weren't arriving when they should. Which? has been looking into the problem for a while (late deliveries, not Amazon specifically), and has some stats about the state of late deliveries in the UK.
Earlier this month the consumer rights group asked 2,000 people about their receiving deliveries in the past month. According to it findings only 35 per cent of people got their deliveries when they expected them. 56 per cent claimed that the delivery arrived when it was expected, though 26 per cent of people did get their stuff early. Shockingly 21 per cent of people claimed at least one delivery didn't arrive at all, while 18 per cent said that one of their deliveries arrived late
Consumers have all complained about delays, lack of communication, ignored delivery instructions, and damage caused by packages being forced through the letterbox. At least one person found that a parcel was left under their car, another had a fragile delivery "tossed over the gate", and a third person had their order delivered to a neighbour who proceeded to open it and show everyone else in the village. That last one might not be the courier's fault, unless they were told not to do that, with the shitty arsehole neighbour at fault. Let's hope it wasn't something embarrassing.
A further 10 per cent said the order had been left outside their door without consent, four per cent found it in their bin or recycling bin, and three per cent had their order thrown over a hedge or fence. 12 per cent had a delivery left with an unauthorised person that they could later reclaim, though two per cent said they couldn't get it back.
Which? noted that a lot of people still don't know who to get in touch with if there's a problem with deliveries, with 51 per cent knowing that any issues should be reported to the retailer the order was purchased from. 36 per cent incorrectly said they should contact the delivery company directly, while 13 per cent said they had no idea who to contact.
Which? wants to emphasise that people understand their rights when it comes to deliveries, particularly at this time of year when everyone's stressing trying to get everything sorted out. While you're at it, make sure you know your rights regarding returning products to brick and mortar stores as well.
If you do end up with a delivery issue, Which? has built a tool to show you how you can complain and get the delivery sorted.