People Complain Most About TalkTalk and Least About Sky When It Comes to Broadband and Landlines

By Kim Snaith on at

As British people, we like to complain about stuff. And today, Ofcom has released a set of data showing exactly what we do – and don't – complain about, at least in terms of telecoms and television services.

Based on data collected in Q1 of this year, TalkTalk hasn't fared well; its broadband and landline services both received the most complaints compared to its competitors. For its broadband, where 16 complaints per 100,000 customers is the industry average, TalkTalk received 29 complaints. BT was second, receiving an average 23 complaints per 100,000 customers, followed by Plusnet, with 20. At the other end of the scale was Sky, who only received 5 complaints per 100,000 customers. EE and Virgin Media also performed better than average, with an average of 13 and 12 complaints per 100,000 customers respectively.

In terms of landlines, the results are pretty similar: TalkTalk again comes out worst, with 20 complaints per 100,000 customers, and Sky is the best with only 5. Once again, Virgin Media and EE come out better than average, which is 12. Plusnet, BT and the Post Office have the second, third and fourth most complaints.

It's a slightly different story for mobile customer complaints, though. In terms of mobile, Virgin gets the most complaints, with 11 for every 100,000 customers. That's followed up by newcomer iD Mobile, with 10, Vodafone with 9, BT with 8 and TalkTalk with 5 complaints per 100,000 customers. The industry average for mobile complaints is 5, and Three, EE and O2 all fall under that, with 3 complaints per 100,000 customers. The best performing network is Tesco Mobile, who receives just one complaint per 100,000 customers.

However, it's heartening to know that the overall number of complaints for broadband and landline services has decreased since the last quarter. Mobile remains the same, but both have seen a significant drop since 2011, when the average number of broadband complaints was a staggering 40 per 100,000 customers, and landline 38. Maybe overall services has massively improved during the decade. Or perhaps we've just got other things to complain about these days. I can't possibly think what.