Nigel Clarke has done us all a solid. Having been infuriated by the filter systems of automated call centres, the retired IT man spent literally months on the phone, noting down call options to produce the ultimate database of call centre menu options. Now you can use it to navigate pretty much any customer service phone line like an absolute pro. Read More >>
Featured comment by zerobob:
"Damn, I thought this would be a list of "back door" numbers to skip out the awful call filtering systems.
A few companies have little known alterna..." More »
What's a reasonable time to be put on hold when you call customer service? A few minutes? Five? Ten? Well all those minutes add up because over a course of a lifetime, the average person will be on hold for 43 days. Yeah. Forty. Three. Days. Read More >>
Featured comment by scaramoosh:
"What loud speaker was invented for, I once made my own circuit board from scratch for my motorbike because the track corroded, all while on hold lol. ..." More »
When our dear friend Mat Honan got hacked earlier this year, it was because of gaping security flaws in Apple and Amazon's customer service systems. It hasn't been fixed. Amazon's customer service has another security flaw and it's being exploited to hijack Amazon accounts and snag false replacement orders. And the scammers don't even need to know your account's password. Read More >>
Commuting into London by train is stressful enough when the trains are working, so it's not surprising commuters go mad when their trains are delayed. And the only thing more angry that a delayed commuter is a delayed commuter with zero information.Read More >>
Featured comment by wildgeeza:
"I love @Southern_Trains' feed, a parody account that's been running for a couple of years now, highlighting the incompetency of Southern Rail with whi..." More »
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