Ofcom to Let Mobile Users Bail Mid-Contract if Prices Rise

By Gary Cutlack on at

Mobile regulator Ofcom is looking into the difficult issue of mid-contract mobile price rises, putting forward the idea that customers might soon be able to walk away from a long term deal if the price goes up.

Currently, mobile phone contract small print lets networks increase prices by a level matching inflation -- and there's nothing customers can do about it. This new move would adjust the standard terms, allowing users to "withdraw from a contract without penalty" should the monthly price change in any way.

It wouldn't stop networks from lifting their charges in line with inflation if they decide to do so, but it would let customers quit their contracts in a sulky rage when it happens. Which might also be a useful way of getting out of a crappy deal. [Ofcom]