Rail Regulator Says Train Companies are Hiding Refund Clauses -- and Keeping £100m Compo Kitty to Themselves

By Gary Cutlack on at

The Office of Rail Regulation is looking into forcing train companies to be more open about their refund policies for delays and cancellations, suggesting that current rail franchises try to hide refunds terms from travellers -- saving them from paying out up to £100m in compensation.

The stats from the regulator say that only one traveller in ten makes a compo claim when entitled to do so for a bollocksed journey, while 68 per cent of commuters have never made a claim at all. The ORR says that the practise of semi-hiding refund clauses in long-winded charters is "not sufficient" and ought to end.

A new code of practise will be put in pace by the end of 2014, which will ask rail franchises to clearly set out their compensation and refund rights. [Telegraph]