Rail Delay Compensation Now in Cold, Hard Cash

By James O Malley on at

Good news for anyone who is delayed by train delays: In the future, train companies will dish out compensation in cash rather than vouchers for future rail travel.

The Evening Standard reports that the new compensation system comes into effect today. Whilst train companies all have slightly different policies, broadly speaking if you train is delayed by more than 30 minutes, you're entitled to compensation.

Speaking on the news, David Mapp, commercial director at the Association of Train Operating Companies, said: "Compensation for delays has become increasingly generous and easy to apply for and today's changes underline the industry's commitment to offering passengers an ever better deal, including how they receive compensation."

The changes were announced last month - and replace the voucher system that has apparently been in place for the last 20 years.

Now all the industry needs to do is to figure out how to make the trains run on time and we'll be sorted. [Evening Standard]

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