Spotify Says "Sorry" Following Privacy Policy Criticism

By Tom Pritchard on at

Earlier today Spotify rolled out a new update that introduced a revised privacy policy that sounds incredibly intrusive. People were not too happy about that, with many threatening to leave Spotify and take their business elsewhere. Now in damage control mode, Spotify has issued a formal apology along with an explainer detailing why it wants all those extra permissions in the first place.

According to the apology post, attributed to CEO Daniel Ek, Spotify is 100 per cent committed to user privacy and ensuring people have full control over their own data.

"We should have done a better job in communicating what these policies mean and how any information you choose to share will – and will not – be used,” says Ek.

Apparently you don't have to let it access all of your data, because it asks for your express permission before it dives into it. Spotify also won't be sharing any data it collects without 'de-identifying' it first.

It's not entirely clear what that means from the wording, though. Android users will know that they have to universally accept all permissions before downloading an app – so that probably counts these days as asking for someone's "express permission"?

Whatever the reason, Spotify also wants to make it clear that these permissions can be revoked at any time you see fit. How that'll happen isn't entirely clear. Unlike iOS, Android and Windows Phone users currently don't have the luxury of being able to customise permissions in the settings menu.

Spotify has also promised to update its privacy policy over the coming week to better reflect the explanations it forgot to include the first time around. But if you're still not convinced, check out our privacy policy comparison, putting Spotify up against rivals Google Play Music, Apple Music and Tidal.