Ryanair Forced to Pay Compensation to Delayed Passengers

By Gary Cutlack on at

The UK's Civil Aviation Authority is asking Ryanair to surrender and start paying compensation to delayed passengers, after the latest European Court of Justice ruling found that airlines are liable for last-minute technical problems that delay flights.

The move sees passengers allowed to claim up to €600 (£430) in compensation when flights are delayed for technical reasons. And it's Ryanair that's been specifically singled out by the CAA, which claims the airline has been breaking existing rules on allowing claims for compensation to be fairly heard by imposing its own two-year compo time limit and dismissing valid claims.

Andrew Haines, the CAA's chief exec, said: "The law is clear that compensation must be paid if a flight is delayed for more than three hours by a routine technical fault. It is also clear that air passengers have up to six years to issue a compensation claim at court. This position was reaffirmed by the Court of Appeal last year. The CAA is committed to protecting the rights of air passengers and we are determined to ensure all airlines comply with this regulation. That is why we are announcing this latest action against Ryanair today as our recent work has shown that they are not complying with this consumer law."

Thousands of compensation claims against airlines were put on hold while the ECJ was putting together this latest ruling. The decision means they now face massive demands for refunds from delayed passengers. [Guardian]