Widow Told to Provide a Court Order For Access to Her Dead Husband's Apple ID

By Gary Cutlack on at

Apple's Canadian division has come in for a bit of media haranguing over the case of the Apple ID of a deceased man, with the tech giant demanding a court order to force it to hand over the password of an account to his widow.

The case saw the media get involved, with CBC News backing the woman's claim and making it headline news. The woman said she wanted her dead husband's password so she could "play games" on his iPad, something Apple initially refused to supply -- even after being handed a copy of his death certificate and will.

Peggy Bush told CBC: "I thought it was ridiculous. I could get the pensions, I could get benefits, I could get all kinds of things from the federal government and the other government. But from Apple, I couldn't even get a silly password. It's nonsense."

Her daughter, Donna, took the complaint to THE TOP, explaining: "I then wrote a letter to Tim Cook, the head of Apple, saying this is ridiculous. All I want to do is download a card game for my mother on the iPad. I don't want to have to go to court to do that, and I finally got a call from customer relations who confirmed, yes, that is their policy."

A policy that was subsequently bent following the media exposure, as Apple is now "working with" the family to sort the issue out and get Peggy's card game operational once more. [CBC via Ars]

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