Ofcom Demands Quicker Mobile Contract Switches

By Gary Cutlack on at

Communications regulator Ofcom has set its sights on clearing up the bewildering process of switching mobile phone providers, saying that 38 per cent of all switchers had some sort of problem when organising their last network change -- and it wants to make it easier.

The key change would be to put all of the responsibility for the switch into the hands of the new provider, meaning there'd only be one point of contact for the mobile user when binning off their current contract in a sulk over speedtest results.

There's another less groundbreaking option on the table, though, with Ofcom suggesting that a system where the PAC codes needed to port a number between networks might be sent out automatically in a text or email, and that this might be enough to make the process less painful to switchers.

Sharon White, Ofcom's chief exec, said: "It is unacceptable for people to be missing out on better mobile deals because they fear the hassle of switching, or are put off having had a poor experience in the past. We want mobile customers to benefit from speedier, simpler switching, making it easier for them to vote with their feet and take advantage of choice in the market." [Ofcom via BBC]

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