The Latest Job for IBM's Watson is as a Hotel Concierge

By Jamie Condliffe on at

Next time you check in at a Hilton, your welcome may be even more automated than usual. That’s because the hotel chain has been working with IBM to create a robotic concierge that it calls Connie.

Connie — named after the hotel chain’s founder, Conrad Hilton, and not its role — is actually a Nao robot imbued with Watson’s smarts. The hotel claims that the ‘bot can greet guests, answer questions about the hotel, and provide details about local services, sights and restaurants.

Watson, of course, could slot into other roles, not least as a chef. Indeed, many hotel staff may soon be replaced with robots, if recent reports are anything to go by.

Hilton, though, is keen to point out that Connie is a pilot model currently on trial in the Hilton McLean in Virginia. It’s unclear if or when it will roll out to other hotels, but at least you now have a reason to visit the Hilton McLean in Virginia. [IBM]